PONDS4LESS
Terms

We define all terms and conditions of sale below. By making a purchase, you agree to all terms and conditions of sale as indicated.

PROCESSING YOUR ORDER

We accept Visa, MasterCard and Discover. Once you place an order, it normally takes the order desk 1 business days to process the order in our system. Once processed, we send you an order invoice. Then your order is sent to the warehouse(s) that will be shipping the order to you. The warehouse(s) is/are designated on the invoice we email you so you know which of them is actually shipping your order.  (See F.O.B. section)

 

SHIPPING YOUR ORDER:

We currently ship to the lower continental 48 states ONLY. We ship using UPS and FedEx. SORRY... NO P.O. BOXES!  We determine carrier and shipping method to be used. Once processed, it "normally" takes 1-3 business days for your order to be packaged and tendered to the carrier. Once shipped, the CARRIER will send you tracking information to track your order. Time for orders in transit depends on the carrier used, method of shipment and where the shipping warehouse(s) is/are located from where they will deliver the package. "Normal" time in transit is 2-6 days. UPS is used on 95% of our shipments. Days in transit are determined & controlled by the carrier. If your order is time sensitive, like a dead pump etc., contact us and we would be happy to accommodate you if at all possible. 

SEE UPS TRANSIT MAPS TO HELP DETERMINE ARRIVAL OF YOUR SHIPMENT.

 

FREE SHIPPING:

We are currently offering free shipping on all items in stock. Special orders or liner over UPS limits is NOT included in the offer. Free shipping to the continental US. HI or AK. please contact us. 

 

WARRANTY/DOA:

Each non-perishable product comes complete with a warranty from the manufacturer. This warranty includes defective merchandise as a new product (D.O.A. warranty) or one that has become defective within the warranty period. (Standard warranty) The manufacturers' warranty covers repair or replacement of defective parts, subject to the conditions set forth. All warranties are held by the manufacturers and not by Ponds4Less. If you have any questions regarding warranties, please either call (888-867-7663) or email us here . Please do not change the subject line of the email.

If during the warranty period your product requires service, please contact the manufacturer as per the warranty instructions. For your convenience most manufacturers’ customer service telephone numbers are listed below. If you have misplaced your sales receipt, simply email customer service and we will email a copy of the order invoice to you. email us here .

Please note that we DO NOT replace warranty/DOA(dead on arrival) products from our stock. All D.O.A. or Standard warranty items are replaced by the respective manufacturer, according to their guidelines. 

Atlantic: 877-80-PONDS 

BTL Liner:  800-280-0712

Cal Pump: 800-225-1339 

EasyPro: 800-448-3873

FishMate: 800-725-4333 

 

RETURN POLICY

We offer techical, design and product assistance via email 7 days a week. We assist you in making sure you are ordering the correct product(s) for your application. Currently we do not accept unwanted item returns or exchange pruchased products for other products. ALL Warranty and DOA products are handled by the manufacturer. We will assist you in anyway we can to resolve your issue. 

 

DAMAGED OR MISSING ITEMS

Upon receipt of your order please open and inspect your package(s) for damage or missing items. If you have received a product that is damaged or you are missing an item:

  • Contact Ponds4Less within 7 days of the receipt of the item.
  • Do not return the item; you must contact us for return information.
  • Keep all items, packaging material and boxes for inspection purposes. The carrier must have all packaging materials in order to honor the claim.

Didn't Find Your Answer Or Need Clarification? No Problem, Send A Support Ticket.

Note: All items sold are "NEW". We do not sell used, returns, refurbished or damaged goods. Dimensions, if indicated, are approximate. Manufacturing can alter exact dimensions. If applicable, do not exceed recommended flow rates for best results.  Reference product Images are supplied by manufacturer. Computer monitors display colors differently and the color indicated may not be exact. If you have additional questions, PLEASE contact us. We are here to help.

 

Garden Pond and water garden pond supplies including pond kits, pond pumps and pond filters, pond liner, fountains, waterfalls, uv filter, water garden koi pond fish supplies.  We have the pond products and water garden help you need!